Helpline Analytics
The IETP Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under IETP Program. The monitored helpline currently covers China and Vietnam.
Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.
Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.
IETP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.
Worker Helpline Features:
Free & trusted grievance mechanism for factory workers
Data insights into vulnerable areas & tracked improvement in your connected factories
Benchmark your connected suppliers
Free & trusted grievance mechanism for factory workers
Data insights into vulnerable areas & tracked improvement in your connected factories
Benchmark your connected suppliers
Expanding Helpline, currently in China & Vietnam
Download reports and export Helpline data for reporting
Exclusive suppliers benchmarking functions to Buyer Members
Identify potential risks & enhance supply chain due diligence
Expanding Helpline, currently in China & Vietnam
Download reports and export Helpline data for reporting
Exclusive suppliers benchmarking functions to Buyer Members
Identify potential risks & enhance supply chain due diligence
Useful information:
- Helpline Analytics is an exclusive benefit of Buyer Membership
- Calls to the helpline are free (including long-distance calls)
- The Helpline operating hours are 9am – 9pm (CST), except during the Chinese New Year
- If Workers call outside of operating hours in China, we will call you back on either 136-xxxx-7515, or 136-xxxx-6083
- Workers can email the helpline at helpline@ethicaltoyprogram.org
Worker Helpline Page
For more in-depth information on how Workers can contact the IETP Worker Helpline, please visit the dedicated Helpline page.
