Helpline Analytics

The IETP Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under IETP Program. The monitored helpline currently covers China and Vietnam.

Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.

Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.

IETP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.

Worker Helpline Features:

Free & trusted grievance mechanism for factory workers

Data insights into vulnerable areas & tracked improvement in your connected factories

Enable workers who make your products to voice their thoughts & concerns

Free & trusted grievance mechanism for factory workers

Data insights into vulnerable areas & tracked improvement in your connected factories

Enable workers who make your products to voice their thoughts & concerns

Expanding Helpline, currently in China & Vietnam

Download reports and export Helpline data for reporting

Exclusive to Buyer Members

Enhance supply chain due diligence

Expanding Helpline, currently in China & Vietnam

Download reports and export Helpline data for reporting

Exclusive to Buyer Members

Enhance supply chain due diligence

Useful information:

  • Helpline Analytics is an exclusive benefit of Buyer Membership
  • Calls to the helpline are free (including long-distance calls)
  • The Helpline operating hours are 9am – 9pm (CST), except during the Chinese New Year
  • If Workers call outside of operating hours in China, we will call you back on either 136-xxxx-7515, or 136-xxxx-6083
  • Workers can email the helpline at helpline@ethicaltoyprogram.org   


Worker Helpline Page

For more in-depth information on how Workers can contact the IETP Worker Helpline, please visit the dedicated Helpline page.

Helpline Card:

Download in English or Chinese

Helpline Poster:

Download in English or Chinese