IETP Worker Helpline

The IETP Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under IETP Program. The monitored helpline currently covers China and Vietnam. 

Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.

Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis. 

IETP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.

Helpline Features:

Free grievance mechanism for factory workers

Data insights into Helpline calls in your connected factories

Listen to the workers making your products

Download reports and export Helpline data for your factories

Expanding Helpline, currently in China & Vietnam

Free grievance mechanism for factory workers

Data insights into Helpline calls in your connected factories

Listen to the workers making your products

Download reports and export Helpline data for your factories

Expanding Helpline, currently in China & Vietnam

Overview

 

Since its launch in 2010, IETP Worker Helpline has been supporting workers employed at Chinese Factories participating in the Ethical Toy Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.

From April 2021, we have expanded the Helpline service to Vietnam to further facilitate the communication between workers and factory management.

Worker Helpline: 4001-583580 

The Helpline offers free, confidential counselling and guidance to help workers manage work-related issues in their working and personal lives. It also acts a confidential grievance mechanism, enabling workers to raise any concerns regarding their safety or well-being with us for further investigation.  

Factories value the Helpline as it provides professional counselling and support service for their workforce. The helpline also enables factories to understand and identify potential hazards or workplace concerns they may have been unaware of. 

Read more about the Worker Helpline

Read our briefing on the Worker Helpline to learn more

Worker Helpline Page

For more in-depth information on how Workers can contact the IETP Worker Helpline, please visit the dedicated Helpline page.