Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.
Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.
ESPC hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.
Free grievance mechanism for factory workers
Data insights into Helpline calls in your connected factories
Listen to the workers making your products
Download reports and export Helpline data for your factories
Expanding Helpline, currently in China & Vietnam
Read our briefing on the Worker Helpline to learn more
Since its launch in 2010, ESPC Worker Helpline has been supporting workers employed at Chinese Factories participating in the Ethical Supply Chain Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.
From April 2021, we have expanded the Helpline service to Vietnam to further facilitate the communication between workers and factory management.
The Helpline offers free, confidential counselling and guidance to help workers manage work-related issues in their working and personal lives. It also acts a confidential grievance mechanism, enabling workers to raise any concerns regarding their safety or well-being with us for further investigation.
Factories value the Helpline as it provides professional counselling and support service for their workforce. The helpline also enables factories to understand and identify potential hazards or workplace concerns they may have been unaware of.
2020 marked the tenth anniversary of the ESPC Ethical Supply Chain Program (ESPC) Worker Helpline. Over the last decade, our Worker Helpline has provided free, confidential counselling and advice to 17,776 workers – supporting them across a broad range of personal and work-related issues.
As new technologies bring new opportunities to support workers, ESPC’s Worker Helpline will continue to play a key role as we expand our reach to support more workers across a wider range of countries and sectors.
Please read our 'Celebrating 10 Years of Support' publication and celebrate our achievements up until 2020.
For more in-depth information on how Workers can contact the ESPC Worker Helpline, please visit the dedicated Helpline page.
Learn moreJoin our global community of supply chain companies committed to ethical manufacturing
Raise ethical standards, meet customer requirements, and unlock new business opportunities
Measure the effectiveness of management systems in place safeguarding labor standards
Enhanced access to membership features including our Connect Platform, providing transparency of your suppliers performance, help finding new ethical suppliers, and dedicated support from our on-the-ground teams.
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Our ethical certification program meets the social compliance needs of your customers and is accepted or requested by 98% of brands and retailers. We conduct factory social audits and take an extra step to certify those who meet our industry-leading ethical manufacturing standard. To ensure you are empowered to identify and remediate compliance challenges to meet our standard, we provide training, visits, and best practice examples to ease your journey to certification.
Learn moreThis remote non-category specific self-assessment tool is designed to assess the effectiveness of the management systems in place to effectively manage labor, environmental, and health & safety compliance in your facility. The program provides expert advice and tailored improvement plans based on the findings, it can also be used as a stepping stone towards full IETP Certification.
Learn moreBroad range of environmental areas covered, low-cost & efficient Assessment providing companies oversight into the environmental impact of their value chain.
Learn moreWe offer certified suppliers the opportunity to run Worker Well-Being initiatives in their facility. Our programs: Family-Friendly Spaces, After-School Centers, Gender Equality, Migrant-Parent Training and our Worker Helpline, are multi beneficial intiatives designed to improve the lives of workers while producing measurable business benefits for you and your customers.
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