Worker engagement

We use worker voice technologies and our established Worker Helpline to support factory workers and gather data on worker safety, well-being and satisfaction.

Worker Helpline


Our Worker Helpline supports workers employed at Ethical Toy Program certified factories in China. The Helpline has assisted over 14,000 factory workers since it was launched in 2010.

Worker Helpline: 4001-583580 

The Helpline offers free, confidential counselling and guidance to help workers manage work-related issues in their working and personal lives. It also acts a confidential grievance mechanism, enabling workers to raise any concerns regarding their safety or well-being with us for further investigation.  

Factories value the Helpline as it provides professional counselling and support service for their workforce. The helpline also enables factories to understand and identify potential hazards or workplace concerns they may have been unaware of. 

Read more about the Worker Helpline

Read our briefing on the Worker Helpline to learn more

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