IETP Worker Helpline
The IETP Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under IETP Program. The monitored helpline currently covers China and Vietnam.
Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.
Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.
IETP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.
Helpline Features:
Free grievance mechanism for factory workers
Data insights into Helpline calls in your connected factories
Listen to the workers making your products
Download reports and export Helpline data for your factories
Expanding Helpline, currently in China & Vietnam
Free grievance mechanism for factory workers
Data insights into Helpline calls in your connected factories
Listen to the workers making your products
Download reports and export Helpline data for your factories
Expanding Helpline, currently in China & Vietnam
Overview
Since its launch in 2010, IETP Worker Helpline has been supporting workers employed at Chinese Factories participating in the Ethical Toy Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.
From April 2021, we have expanded the Helpline service to Vietnam to further facilitate the communication between workers and factory management.
The Helpline offers free, confidential counselling and guidance to help workers manage work-related issues in their working and personal lives. It also acts a confidential grievance mechanism, enabling workers to raise any concerns regarding their safety or well-being with us for further investigation.
Factories value the Helpline as it provides professional counselling and support service for their workforce. The helpline also enables factories to understand and identify potential hazards or workplace concerns they may have been unaware of.
Read our briefing on the Worker Helpline to learn more
Celebrating 10 years of support
2020 marked the tenth anniversary of the ICTI Ethical Toy Program (IETP) Worker Helpline. Over the last decade, our Worker Helpline has provided free, confidential counselling and advice to 17,776 workers – supporting them across a broad range of personal and work-related issues.
As new technologies bring new opportunities to support workers, IETP’s Worker Helpline will continue to play a key role as we expand our reach to support more workers across a wider range of countries and sectors.
Please read our 'Celebrating 10 Years of Support' publication and celebrate our achievements up until 2020.
Worker Helpline Page
For more in-depth information on how Workers can contact the IETP Worker Helpline, please visit the dedicated Helpline page.