Worker Helpline

Our Worker Helpline offers free, confidential information and advice for factory workers. 

Call the helpline for:

  1. Information to help you understand working hours, wages, labour contracts, dismissal and resignation processes, social health insurance, pension plans, or paid leave in relations to IETP requirements

  2. Personal support with relationships, homesickness, health and hygiene issues, or help with family relationships

  3. Reporting concerns on any abuse or hazards at work, including unsafe working conditions, harassment or bullying, underage workers, if your documents are being withheld, or if you are unable to leave your job voluntarily

Useful information:

Calls to the helpline are free in China (including long distance calls).

The Helpline operating hours are 9am – 9pm (China time), except during the Chinese New Year.

If we miss your call, we will call you back using this telephone number: 13925278096. 

You can email the helpline at helpline@ethicaltoyprogram.org   

* For local laws & regulations, you can call 12333 to reach the Human Resources and Social Security Bureau

Helpline Card:

Download in English or Chinese

Helpline Poster:

Download in English or Chinese

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