Factory resources

All you need to get your factory from application to certification and beyond.

Build your knowledge and capability

We offer factories a broad range of training programs to equip you with the knowledge and skills you need to meet the requirements of the Ethical Toy Program, and deliver improvements to your business.


We encourage all factories to participate in these which sessions which offer support at each stage of your ethical manufacturing journey.

Stay up-to-date with the latest policies

The Ethical Toy Program is regularly reviewed to incorporate the latest regulation, legislation and evolving needs of the global toy industry.

You can find all the latest policies you need to be aware of here.

Go to Policies

Support your workers

The Ethical Toy Program runs a range of work streams to promote the safety and well-being of workers employed at toy factories around the world. We also offer resources to help you support your workers better.

Worker Helpline

Our Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under IETP Program.

It currently covers China and Vietnam.

Business integrity

Honesty, integrity, rigor and fair play are at the core of the Ethical Toy Program.

All ICTI Ethical Toy Program staff – and our appointed third-party auditors – must observe the laws and regulations of the jurisdiction where they are located, and maintain a high standard of professional ethics when conducting business. We take a zero-tolerance approach to bribery and corruption. 

We expect all ICTI Ethical Toy Program Accredited auditors – whether internal audit specialists or third-party accredited auditors – to be courteous to factory staff during an audit and perform their work with honesty, diligence, and responsibility.

You can view a list of the third-party audit firms accredited by the Ethical Toy Program here. A list of Ethical Toy Program Audit Specialist Staff is available here.

Please note that these are the only authorized representatives of the Ethical Toy Program who can visit your factory to conduct audits on behalf of the Ethical Toy Program.

We expect all Ethical Toy Program factories to act with openness and integrity and to meet Ethical Toy Program requirements on business integrity.

Go to Integrity

Get in touch

The Ethical Toy Program listens to factories’ views, feedback, and concerns and is dedicated to ensuring the program works for you. We are committed to providing a prompt, professional, and courteous response to your inquiries.

Factory Helpdesk

If you have any queries please contact our Factory Helpdesk:

Phone: +852 2111 2462

Email: info@ethicaltoyprogram.org


Complaints and Appeals

If you would like to lodge a formal complaint or appeal against an audit decision, instructions on how to do so along with the Factory Complaint and Appeal Form are available here.

If you would like to raise a concern about improper conduct during audit, instructions on how to do so are available here.